Help
and support
Find an answer below, ask on the forum, or send an email. We are here.
Getting started
Click “Connect bank account” in settings, choose your bank from the list, and authorize secure access on your bank’s website. The whole process takes about three minutes.
Martia automatically fetches transactions at 10:00 and 18:00. You can also force a manual refresh by clicking the synchronization button in the top menu.
Go to the Budgets tab, choose a category, and set a spending limit. Martia will keep showing you how much of the budget remains until the end of the month.
In the Analysis tab, you will find spending charts, category summaries, and monthly trends. You can filter the data by date range and category.
Common problems
Try refreshing the data manually by clicking the synchronization button. If the problem continues, check in settings whether the bank connection is active.
Open banking access requires periodic reauthorization. Martia will notify you in advance. Reconnecting takes only a few clicks, without losing your history.
Automatic categorization is based on the merchant name and learns over time. If you see an error, write to us so we can improve the rules.
Each bank account must be connected separately. Go to settings and click “Connect bank account” to add another bank or account.
Security and data
No. Martia uses EnableBanking exclusively in read-only mode. We can never make transfers or perform any operation on your account.
Write to us at support@martia.ai, and we will delete all your data from our servers within 24 hours, in accordance with GDPR requirements.
Your financial data is encrypted and is never shared with third parties or used for advertising. We comply with the GDPR.
In settings, you will find a list of all connected accounts. You can disconnect any bank at any time. Historical transactions will remain in the app.
Martia’s forum
Start with the forum — someone has probably asked this before you, and your answer will stay there for the next person.
Open the forum →Formal matterssupport@martia.ai
Use email for matters that need a formal reply. We will get back to you within one business day.
Send an email →